Returns & Exchanges
At SofaSofa, we want you to be completely satisfied with your new furniture. If your selection isn't the perfect fit for your home, you can return or exchange your item within 30 days of delivery.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare for Pickup
Ensure the sofa is in its original condition and securely wrapped in its protective packaging to prevent damage during transit.
Schedule Collection
Our specialized furniture courier will contact you within 48 hours to arrange a convenient time for the professional removal and transport of your item.
Receive Your Refund
Once our warehouse team inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing